Buying terms and conditions

  • 1. General provisions.
    1.1. These purchase - sale Rules (hereinafter - the Rules) is a legally binding document mandatory to both parties that establishes the Buyer and the Seller rights, duties and responsibilities when the buyer purchases products in the e-store.
    1.2. Seller reserves the right to change, edit or add to the Rules at any time, taking into account the statutory requirements. Buyer is informed in the e-store's website. The Rules applied to the Buyer are in force at the time of booking.
    1.3. Buyers who have the right to make purchases in the e-store:
          1.3.1. capable natural persons, ie persons over 18 years of age who are not restricted by the court order;
          1.3.2. minors between 14 and 18 years of age, only by having parents or guardians consent, except in cases where they dispose of their own income;
          1.3.3. legal persons;
          1.3.4. authorized representatives of all the above mentioned persons.
    1.4. By approving the Rules the Seller also ensure that, under the 1.3. point, the Buyer has the right to buy goods at the e-store.
    1.5. The contract between the Buyer and the Seller is considered to be concluded from the moment the buyer has formed a basket of goods, specified delivery address, selected the payment method, familiarised itself with the Rules, and clicked on the button "Confirm Order" (see point no. 5 "Order of goods, prices, payment arrangements, the terms").
    1.6. Any contract made between the Buyer and the Seller is protected by e-store.

    2. Personal data protection.
    2.1. The Buyer can order the goods in the e-store by:
          2.1.1. signing up in the e- store by entering the requested data;
          2.1.2. without signing up in the e-store.
    2.2. When ordering the goods using one of the Rules set out in 2.1, the buyer has to provide the right personal data information: name, address, delivery address, telephone number and e-mail address in the information fields given by the seller to ensure the proper execution of the order.
    2.3. By adopting these Rules the Buyer agrees that the personal data provided in 2.2. will be processed in the sale of goods and services in the e-store, store vendor performance analysis and direct marketing.
    2.4. By accepting the Buyer's personal data to be processed in the sale of goods and services by the e-store, the buyer also agrees that the messages necessary to fulfill product orders will be sent to the email address telephone number provided by the Buyer.
    2.5. By signing up with e-store and ordering the goods, the Buyer commits to protect and do not disclose the login information.

    3. Buyer‘s rights and obligations.
    3.1. The Buyer has the right to purchase goods in the e-store in accordance with these Rules and other rules set out in the information sections of the e-store.
    3.2. The Buyer has the right to cancel the purchase – sale agreement with the e-store by notifying the Seller in writing (by e-mail, specifying the item and the order number) within 14 (fourteen) working days from the date of delivery of the item, unless the contract can not be canceled under the LR laws (eg, when the agreement is for hygiene products - bedding - sales, see the information on Consumer Center website at
    3.3. The Buyer can only benefit from the the right discussed in the 3.2. if the product has not been damaged and its appearance has not changed, also if it was not used.
    3.4. The Buyer undertakes to accept the goods ordered and pay the agreed price for them.
    3.5. The Buyer must immediately update the personal data provided in the registration form if it changes.
    3.6. The Buyer undertakes not to transfer the login details to the third parties. If the Buyer loses the login details, he/she must immediately inform the Seller using one of the contact methods provided in the "Contact Us" section.
    3.7. By using the e-store the Buyer agrees with this purchase – sale Rules and undertakes to abide them and do not violate the LR law legislations.

    4. Seller's rights and obligations.
    4.1. Seller agrees to provide all the conditions to the Buyer to properly use the services provided by the e-store.
    4.2. If the Buyer tries to undermine the Seller's e-store‘s stability and security or is in breach of its obligations, the Seller shall be entitled to immediately and without notice suspend or limit the Buyer's ability to use e-store, or in exceptional cases, eliminate the registration of the Buyer.
    4.3. The Seller undertakes to respect the Buyer‘s right to privacy and the Buyer's personal information specified in the registration form of the e-store.
    4.4. Seller agrees to deliver the goods ordered by the Buyer to the address indicated by the Buyer.

    5. Purchase orders, price, payment arrangements, terms.
    5.1. E-store Buyers can make purchases 24/7.
    5.2. The contract is effective from the moment the buyer clicks on "Confirm Order" and the Seller confirms the order by sending a confirmation e-mail.
    5.3. Prices in the e-store and in the order are shown in LTL including VAT.
    5.4. The Buyer is accountable for the goods in the following ways:
          5.4.1. Settlement using e-banking is a payment made using e-banking system that the Buyers is signed up with. In order to use this payment form, the Buyer must be signed up with one of the following banks: Bank SEB, Swedbank AB, "DNB Nord bank, Parex Bank, Farm Bank, Danske Bank, Nordea Bank, Bank SNORAS. The Buyer transfers the money to the e- store's account. Responsibility for the security of the data in this case lie with the bank, because all the transactions are carried out in the e-banking system.
          5.4.2. Settlement using a bank transfer is a prior settlement when the Buyer, after printing the order slip, transfers the money from one of the bank‘s branches to the e-store account.
    5.5. The Buyer undertakes to pay for the goods immediately. The goods are packed and the delivery time is caltulated only after the payment is received.

    6. Delivery of goods.
    6.1. The Buyer commits to specify the exact place of delivery if the delivery service is chosen.
    6.2. The Buyer undertakes to accept the goods itself. In the event of the Buyer not being able to accept the goods when they are delivered to the address provided, the Buyer may not make claims relating delivery to the wrong person.
    6.3. The goods are delivered by the Seller or the Seller's authorized representative (courier).
    6.4. The Seller delivers the goods to the Buyer in accordance with the estimated delivery time of the goods. Estimated delivery time is preliminary and does not apply in cases where the necessary goods are not in stock. In such cases the Buyer is informed about the missing goods. Also the Buyer agrees that in exceptional instances the delivery of the goods may be delayed due to unforeseen factors that the Seller has no control over. In such cases, the Seller agrees to immediately contact the Buyer and to reconcile the conditions of delivery.
    6.5. The Seller is exempt from liability for breach of terms of delivery in all cases, when the goods are not submitted in time due to a fault of the Buyer or due to the fault that the Seller is not in control.
    6.6. The Buyer must in all cases immediately inform the Seller if the item is in a smashed or damaged packaging, if the consignment containes unsolicited goods or the wrong quantity of goods, if it is incomplete.
    6.7. At the time of delivery the Buyer in all cases must indicate on the courier‘s delivery documentation or write a separate document about any observed packaging defects. It must be done in the presence of the courier. If the Buyer does not carry out such actions the seller is exempt from liability to the buyer of goods related to the packaging defects that the buyer did not indicate in the delivery documentation.

    7. Product quality guarantee.
    7.1. Information about each good sold in the e-store is provided in the product description.
    7.2. The Seller is not responsible for the product sold in the e-store color, shape and other parameters if it does not correspond to actual trade size, shape and color because of display properties that the Buyer is using

    8. Product return and replacement.
    8.1. Defects of the goods sold are discarded, faulty goods are replaced or returned in accordance with the rules outlined in the order No. 217 by the LR Ministrer of Economy, 29 June 2001 "The return and exchange approval of the goods“, unless the contract can not be waived in accordance with the laws of LR (which is a contract for sanitary goods - bedding - sales, see information in the "Consumer Center" website at http :// Money for goods returned in all cases shall be transferred only to the Buyer's bank account.
    8.2 In order to return the item(s) in accordance with the 8.1., the Buyer must do so within 14 (fourteen) working days from the date of delivery to the Buyer by informing the Seller using one of the contact methods given in the “Contact Us” section providing the product name of the good that is being returned, order number and the reason for the return.
    8.3. The Seller undertakes to replace the wrong goods and poor quality goods with appropriate ones if such goods were delivered.
    8.4. In the case where the Seller does not have adequate replacement of goods, the Buyer shall be reimbursed for the amount except the delivery cost.
    8.5. If the Buyer has been sold poor quality food product, before the end of the expiration date, the Buyer is entitled to:
          8.5.1. require the product to be changed to the same good quality product;
          8.5.2. require the price to be reduced;
          8.5.3. return the product to the Seller and claim back the money paid for the product.
    8.6. The Rules set out in 8.5 may also be used when a product which is passed its expiration date has been sold.
    8.7. Poor quality food goods are exchanged or refunded on the site of purchase or other location chosen by the Seller convenient to the Buyer. The Buyer must provide a written request and the good. The request must indicate the defects of the good and one of the requirements from the points 8.5. The application shall be accompanied by a receipt or other document proving sales of goods.

    9. The Buyer and Seller responsibilities.
    9.1. The Buyer is fully responsible for the fairness of the personal data submitted. If the Buyer fails to provide exact personal data on the registration form, the Seller shall not be liable for the resulting consequences, and is entitled to claim from the Buyer for direct damages.
    9.2. The Buyer is responsible for the actions performed by using the e-store.
    9.3. Registered Buyers are responsible for disclising their login details to the third parties. If the third party person uses the services provided by the e-store after logging in the e-store using the Buyer‘s login details, he/she is considered to be a Buyer.
    9.4. If the loss arises from the fact that the Buyer, regardless of the recommendations of Seller and responsibilities of the Buyer has not familiariarised oneself with these Rules, although such a possibility was given, the Seller is exempt from any liability.
    9.5. If the Seller's e- store links to other companies, institutions, organizations and individuals websites, the Seller is not responsible for the information provided there or activities carried out by them, does not monitor their web pages, control, and does not represent those companies and individuals.
    9.6. In the event of loss, the guilty party shall indemnify the other party for direct losses.

    10. Marketing and information.
    10.1. The Seller is free to initiate any promotions and special offers in the e-store.
    10.2. The Seller has the right to unilaterally, without prior notice, change the terms of promotions and special offers, as well as remove them. Any changes made in the promotion and special offer terms can only apply from the moment of their execution.
    10.3. The Seller sends all the notification to the Buyer to the means of communication provided in the sign up form.
    10.4. The Buyer contacts the Seller by phone or e-mail provided by the Seller in the „Contact Us“ section.
    10.5. The Seller is not liable if the Buyer does not receive informative or confirmation messages due to Internet or e-mail service provider network failures.

    11. The final provisions.
    11.1. These purchase - sale Rules are made in accordance with LR laws and regulations.
    11.2. All disputes arising from the enforcement of these Rules shall be dealt with by negotiation. Failing agreement, disputes shall be settled according to the law.